Who we are
This website and The Brow Girl are run by Alex Greasby from Waterloo Farm Wellness, Waterloo Farm, Arlesey, Bedfordshire, SG15 6XP. Alex is responsible for the personal information described in this policy, which in data protection law makes her the data controller.
If you have any questions about this policy or your information, email thebrowgirl.org@gmail.com or call 07748 226377.
Using this website
There are no forms, accounts or logins on this website, and it doesn't set any cookies.
It uses privacy-friendly analytics to count how many people visit, which pages they look at, which website they came from, and roughly what type of device and country they're using. These figures are anonymous: no cookies are used, no personal identifiers are stored, and you aren't tracked across other websites.
The website is hosted by Cloudflare, which processes basic technical information such as IP addresses to deliver the site securely and protect it from attacks. This isn't used to identify you.
When you contact Alex
If you call, email, or message Alex on WhatsApp, Instagram or Facebook, she'll receive your name, contact details and anything you choose to tell her or send, including photos. She uses this only to reply to you and help with your enquiry.
The legal basis for this is her legitimate interest in answering your enquiry, or taking steps at your request before you book. WhatsApp, Instagram and Facebook are run by Meta, which handles your messages under its own privacy policy.
Booking and payment
Appointments are booked through Fresha. When you book, Fresha collects your name, contact details and payment details and shares your booking with Alex. Fresha handles this information under its own privacy policy.
Payments, deposits and Klarna instalments are processed by Fresha and its payment partners. Alex never sees your full card details.
The legal basis for using your booking information is that it's needed to provide the treatment you've booked.
Consultation and health information
Before your treatment you'll be asked to complete a consultation form about your health, medication, allergies and skin, and whether you're pregnant or breastfeeding. This is sensitive information, known in law as special category data.
Alex uses it only to decide whether a treatment is safe and suitable for you, and to keep a record of the treatment she carried out. She asks for your explicit consent to hold it, and it's kept securely and never shared except as described in this policy.
Photos
Alex takes photos before, during and after treatments as part of your client record, so she can check how your skin has healed and plan your second session.
Your photos will only appear on this website or social media if you've given separate permission for that. You can withdraw that permission at any time, and they won't be used again. Photos already shared online may take a little time to remove.
If you train with Alex
If you book a training course, Alex keeps your name, contact details, course records and any certificate issued, so she can deliver the course and confirm your training if you need proof of it later.
How long information is kept
Messages and enquiries that don't lead to a booking are deleted once they're no longer needed.
Client records, including consultation forms and treatment photos, are kept for seven years after your last appointment, as insurers usually require. After that they're securely deleted.
Who information is shared with
Your information is never sold. It's only shared:
- with Fresha and its payment partners, to manage your booking and payment
- with Alex's insurer or legal advisers, if that's ever needed to deal with a claim
- where the law requires it
Your rights
You have the right to:
- ask for a copy of the information held about you
- ask for anything inaccurate to be corrected
- ask for your information to be deleted, where there's no legal reason to keep it
- ask for its use to be restricted, or object to it being used
- withdraw any consent you've given, such as permission to use your photos
- ask for your information in a format you can take elsewhere
To use any of these rights, email thebrowgirl.org@gmail.com. You'll get a reply within one month, and there's no charge.
Complaints
If you're unhappy with how your information has been handled, please contact Alex first so she can put it right.
You can also complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
This policy may be updated from time to time. The date at the top of the contents shows when it last changed.