About these terms
These terms apply when you book a treatment with The Brow Girl, run by Alex Greasby at Waterloo Farm Wellness, Arlesey, and when you use this website. By booking, you agree to them, so please read them before your appointment.
Booking and deposits
Appointments are booked online through Fresha. A deposit is taken when you book to secure your appointment, and it comes off the price of your treatment.
Prices are shown on the booking page when you book. Payment by Klarna is available for some treatments.
Cancelling or moving an appointment
Please give at least 24 hours' notice if you need to cancel or move your appointment, so the time can be offered to someone else. With that notice, you can move your appointment and keep your deposit.
Appointments cancelled or moved with less than 24 hours' notice, and missed appointments, lose the deposit.
Arriving for your appointment
Please arrive on time. If you're running late, let Alex know as soon as you can. Arriving late may mean a shorter treatment, and if there isn't enough time left to treat you safely, the appointment may need to be rebooked and treated as a late cancellation.
Consultations and patch tests
Permanent makeup, laser, tint, hybrid brows and lamination all need a patch test at least 48 hours before your first treatment. If a patch test hasn't been done, the treatment can't go ahead.
Consultations can be booked on their own if you'd like to talk things through first.
Your health and suitability
You'll be asked to complete a health and consultation form before your treatment. Please answer it fully and honestly, and let Alex know of any changes to your health or medication before later appointments.
Alex may postpone or decline a treatment if it isn't safe or suitable for you. You must be 18 or over for permanent makeup and laser treatments.
Results and aftercare
Everyone's skin is different, so healing and results vary and can't be guaranteed. Permanent makeup is completed at a second session, 6 to 12 weeks after the first, once your skin has healed, and laser treatments need a course of sessions. Any number of sessions Alex suggests is an estimate, not a promise.
You'll be given aftercare advice after every treatment. Following it is an important part of your result, and not following it can affect how your treatment heals.
Refunds and putting things right
Treatments are personal services, so payments for treatments that have been carried out aren't refundable.
If you're unhappy with anything, please contact Alex as soon as possible, and within 14 days of your appointment, so she can look at it with you and, where it's appropriate, put it right, often at your second session.
None of this affects your statutory rights.
Photos
Photos taken as part of your treatment record are handled as set out in the privacy policy. They're only used on the website or social media with your permission.
Training courses
Training courses have their own terms, which you'll be given when you book. You'll find the courses on the training page.
Using this website
The text and photos on this website belong to The Brow Girl and may not be copied or reused without permission. Photos of clients are used with their consent.
Information on this website is general and is not medical advice. Your consultation is where your own skin and health are taken into account.
Links to other websites, such as Fresha, Instagram and Google Maps, are provided for convenience, and those sites have their own terms.
Law and contact
These terms are governed by the law of England and Wales. If you have any questions about them, email thebrowgirl.org@gmail.com or call 07748 226377.